We look forward to your arrival at Villa las Estrellas.

Here we give you some important information about our additional services, any questions we are at your service.

* TOURISM SERVICE:

If you dream of knowing the most magical and paradisiacal places in Tulum and the entire Yucatan Peninsula, we offer you a wide variety of activities, tours, things to do in the surroundings that you can schedule now. It will be a pleasure to serve you and coordinate your activities while you vacation at Villa las Estrellas.

* PRIVATE TRANSPORT:

We offer the additional service of private AIRPORT/HOTEL or ROUND TRIP transportation as part of the Tulum experience, ensuring that you will be transported safely and responsibly from the moment you set foot on Mexican soil.

*CAR / MOTORCYCLE / BICYCLE RENTAL:

If you want to know more about the culture and customs of Tulum, renting a means of transportation is the best and most fun option. Make your reservation directly at reception with us.

*COVID TESTS:

If you need to take the ANTIGEN test ($60 USD each) or PCR ($150 USD each), do it here in the comfort of your room. The Clinic is registered by COFEPRIS and the doctors are duly trained, guaranteeing a safe and quick test from your room following all health protocols.

*CANCELLATION PROTOCOLS:

If you cancel or change the days of your reservation 31 days before your arrival, there are no penalties.
29 days before your arrival, 50% of the total value of your reservation plus taxes (NON-REFUNDABLE) will be charged and the change of dates will be in accordance with availability and payment of fees.

*Additional services list:

Bicycle rental: $250 ps per person
Basic transfer (2 people / 2 suitcases): $150 usd (one way)
COVID:
Antigen: $60 USD per person PCR: $150 USD per person
Beach Club:
$500 ps per person (low season) $1 thousand ps per person (high season)
Restaurants/Night Clubs/Tours:
They are managed by percentage, there is no fixed price
Parking:
•Direct guests: FREE
•Platform guests: $5 USD per night •Beach Club guests: FREE

•Jungle Gym Clients:
$150 ps per hour (car)
$150 ps for 3 hours (motorbikes)

HIGH SEASON, THE TOTAL AMOUNT OF THE RESERVATION WILL BE CHARGED 29 DAYS BEFORE YOUR ARRIVAL, WHICH ARE NON-REFUNDABLE IN CASE OF CANCELLATION, ALSO IT IS NOT ALLOWED TO CHANGE THE DAYS.
We hope this information has been very useful. If you have any other questions regarding your reservation or anything in general, contact us at WHATSAPP (+52 1 984 879 0772).
We will reply as soon as possible.
Good trip, see you soon!

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